1. Cancellation Period
- Full Refund: Cancellations made at least 1 day before the scheduled tour date will receive a full refund.
- No Refund: Cancellations made within 1 day of the scheduled tour date will not be eligible for a refund.
2. Booking Modifications
- Tour date and time modifications requested by the customer may be accommodated, subject to availability, and at the discretion of the tour operator.
3. No-Show Policy
- Customers who do not show up for the scheduled tour without prior notification will not be eligible for a refund.
4. Weather-Related Cancellations
- In the event of severe weather conditions or other unforeseen circumstances that make it unsafe to conduct the tour, the tour operator may cancel the tour. Customers will be offered the option to reschedule or receive a full refund.
5. Medical Emergencies
- Customers who provide medical documentation of a sudden illness or emergency preventing them from participating in the tour may be eligible for a refund, subject to review by the tour operator.
6. Refund Processing Time
- Refunds will be processed within 10 business days from the date of cancellation confirmation.
7. Administrative Fees
- The tour operator may charge a up to 2% administrative fee for processing cancellations and refunds.
9. Contact Information
- For cancellation requests or inquiries, customers should contact for information] as soon as possible.